Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by El Paso County. The County’s Personnel Policies and Procedures govern employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as the name, address, phone number of the complainant and location, date, and description of the problem. An electronic submission form is provided below for convenience.

If the form below is not a preferred method of communication, a Complaint/Grievance Form can be downloaded, completed and returned by email or in person. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

  • To return via email, please submit to: ADACompliance@ElPasoCo.com
  • To return in person, you may do so by visiting the Facilities & Strategic Infrastructure Management building located at: 325 South Cascade Ave., Colorado Springs, Colorado 80903

The provided forms and processes are designed to provide the opportunity to quickly and effectively resolve any issue(s) as they relate to El Paso County and the ADA.

EPC Grievance Procedure: Word Doc
Grievance Form: Word Doc

What to Expect after Grievance Submission

Within 15 calendar days after receipt of the complaint, the ADA Coordinator and/or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 30 calendar days of the meeting, the ADA Coordinator and/or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of El Paso County and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator and/or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days.
Within 20 calendar days after receipt of the appeal, the Deputy County Administrator or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the Deputy County Administrator or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or his/her designee, appeals to the Office of the Deputy County Administrator or his/her designee, and responses from these two offices will be retained by El Paso County for at least three years. Alternative forms of this Grievance Procedure are available.