The El Paso County Information Technology Department is a team of over 60 dedicated professionals who provide 24-hour support, cost-effective products, and service technologies to our County Departments. We strive to provide business-focused solutions that will enhance delivery of services and the ability to share and access information throughout the county. As public servants, we are entrusted with developing, maintaining and managing the County IT Infrastructure. We enable and empower employees with the right tools to help and service our county citizens. Our mission is to provide a foundation of technology services and support to El Paso County Offices and Departments. Our vision is to provide cooperative and responsive technology services through a qualified and engaged professional workforce, exceptional customer experience, sustainable software products, and a secure and modern operating infrastructure.
El Paso County develops and maintains a geographic information system (GIS) to support the statutory functions and public services it provides. The El Paso County Board of County Commissioners (BOCC) governs the licensing and distribution of GIS data and products. These policies are outlined in the 2018 GIS Data Distribution Policy.
I.T. provides services to support county departments with the following programs:
1. Customer Support is responsible for delivering quality technology services to employees, Elected Officials, and citizens. The call center responds to internal requests for IT services and support including new technology purchases, troubleshooting, breakages, outages, password resets and related technology service interruptions. The field support operation provides onsite troubleshooting across a wide range of technology hardware and software including computers, monitors, peripherals, email, Microsoft Office products, printers, and scanners.
2. Product Management delivers centralized software systems to County Department and Office operations. The enterprise resource planning system is used countywide for financial, human resource, and asset management functions. Other widely used systems include document management, geographic information system, web content management, workflow/business process management, and the Employee portal. The software development team creates and maintains custom software including the primary operational systems for the Offices of the Assessor, Treasurer, and County Attorney.
3. General Infrastructure includes the foundation elements of IT product and service delivery. Two County data centers enable centralized compute, storage, database, and operational continuity functions. A unified network connects County operations through a redundant fiber-optic network. Telephones, voicemail, email, high-speed Internet access, and Wi-Fi are delivered to County Offices, Departments, and employees by the IT Infrastructure program.
4. Cyber Security Office implements security policies and tools to protect our infrastructure, network, and assets. By identifying vulnerabilities and being proactive, we can safeguard our county.